Even when I’ve seen bad Broadway, I’ve never felt cheated, but last night I felt that Lincoln Center Theatre cheated me out of $232.00 and frankly, I want my money back.
If you read the original article, you’ll know that I bought two partial view seats for $116 each. The next morning, I emailed Lincoln Center and asked for my money back because I felt like they cheated me out of my money by selling me a seat that wasn’t even worth $20. It’s an unsellable seat in my opinion.
I wasn’t sure if I was going to get a response back, but I did.
Here’s the response:
I received an email response late yesterday from the theater.
They’ve reviewed your complaint, and have authorized a full refund which is being processed today and credited back to the VISA card used to make the purchase.
Please allow 1-2 billing cycles for the transaction to appear on your credit card statement.
Again, our apologies for the inconvenience.
I couldn’t be more thrilled that they actually reviewed my complaint and offered a full refund. This speaks loads to Telecharge and Lincoln Center’s customer service and I’m highly satisfied with their response time – very impressed! I hope that they won’t be selling these tickets in the future, not even at a discounted price.
One of my best friends saw Tuesday’s night performance and he said, “We must have seen different shows, because I think this is fantastic. Laura is stealing the show… Sherie and Patti are belting their faces off. Great songs.” He continued, “It’s a very visual show… if I had a bad seat and couldn’t see it I would hate it too.”
I’m very happy that he enjoyed it because I do think that this show will continue to get stronger and stronger. It really only had the option of getting better. When your first preview is your first run-through then of course, it’s only going to get tighter and the material will hopefully get stronger. It’s almost inevitable with Women on the Verge… because of the amount of talent (actors, directors, tech, etc…) that’s surrounding this particular production.
In today’s edition (October 13, 2010) of The New York Times it talks about the advantages and disadvantages of producing a Broadway musical out-of-town vs. in New York, “bad buzz anywhere can reach New York theatergoers instantly, as was true last weekend when some bloggers picked apart the first preview of “Women on the Verge” only hours after it ended.” Interesting, that once again, the bloggers are blamed for the “bad buzz”. Frankly, I blame the producers for allowing the show to sell tickets to a production that hasn’t had a full tech run through. It’s their fault it was bad, not mine. I still paid full price for that shlock.
If we have so much “power”, than why doesn’t the Broadway community embrace the theatre blogger community more readily?